Appointments Stuck in Pending at Some Terminals

Incident Report for SprintPay and eModal System Status

Resolved

This incident has been resolved.
Posted Jun 03, 2026 - 17:43 UTC

Update

We are continuing to investigate this issue.
Posted Jun 03, 2026 - 17:03 UTC

Update

We are continuing to investigate this issue.
Posted Jun 03, 2026 - 17:02 UTC

Investigating

Some appointments are stuck in pending status for a prolonged period of time at Tideworks marine terminals. The CargoSprint team is actively investigating with highest priority and will provide updates here.
Posted Jun 03, 2026 - 17:01 UTC
This incident affected: Appointment Systems (eModal).
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